You are very important to the Belleza team. We hold your appointment just for you and ask that if you must cancel or reschedule, please do so with 24-hour notice. This way, we will be able to adjust our schedules accordingly and possibly accommodate clients on our waiting list. We do of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee each time. Here is our general breakdown of cancellation policies:
As a courtesy, we send email and texts at least 24 hours prior to confirm the date and time of your appointment. If we only leave a message or cannot reach you at all, please understand that it is your responsibility to remember your appointment date and time in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 5-10 minute grace period. After that time, we will call to check in on you. If we do not hear from you past the 15 minute mark, we will assume you will not be arriving. If you will be running more than 15 minutes late, we may need to reschedule your appointment based on our availability for that day.
Services: We do not offer refunds on any treatment services. Both aesthetic and skincare services fluctuate from person to person. Your desired outcome is what we wish to always achieve, but cannot be guaranteed. Pre-paid spa services or packages cannot be refunded for cash/credit value, but can be refunded to a gift card for use any Belleza Med Spa & Clinic location for any other services provided by Belleza Med Spa & Clinic staff. Any services already provided for that have unsatisfactory results, we offer corrections for the treatment areas at no additional cost.
Products: Skincare products may be returned for a gift card of equal value or exchanged for other products up to 14 days after original date of purchase.
Pre- and post-treatment photos are a mandatory part of your confidential medical records at Belleza Med Spa & Clinic. Your photos will not be copied, shared, or distributed without your informed consent. We reserve the right to refuse service and/or treatment if you refuse to consent to these photos.
Children Policy
For the safety of your children as well as overall patient experience, we do ask that childcare arrangements be taken into consideration prior to your appointment.
Belleza Med Spa (Chicago)
3152 W Devon Ave, Chicago, IL 60659
(773) 961-8622
Belleza Med Spa (Skokie)
4528 Oakton St, Skokie, IL 60076
(847) 324-6971